Cloud Connector Issue 19.12.2023
- Fredrik Skogvik
- Arild Fylling (Unlicensed)
19.12.2023 - We’ve made note of the issue and presented this potential solution.
20.12.2023 - Issue still persists for some customers. We are investigating the cause and a potential fix.
19.12.2023
Overview
We are currently facing an issue where the CloudConnector is not able to connect to our Azure Relay service. This results in us not being able to connector to the CloudConnector. The issue seems to be related to the current key the CloudConnector uses to connect with. We are investigating the root cause, but have the following solution:
Customer steps
The following steps are to be performed by the IT administrator responsible for the server where the CloudConnector is installed on.
Please note, if you have multiple connectors installed, you must repeat the following steps for each connector.
Log onto the server where CloudConnector is installed. You must log on as an Administrator.
Go to Windows Services and find “CloudConnector” for your application.
Stop the service.
Go to C:\ProgramData\ConnectMyApps. The folder may be hidden so you may need to “show hidden folders”.
You will see a “_appkey.json” file for your CloudConnector.
The key file will have different names, depending on which app is involved:
Active Directory: “msad_appkey.json”
Visma Lønn: “visl_appkey.json»
Visma Business: “visb_appkey.json»
Microsoft SQL Server: “msql_appkey.json»
Run Notepad as Administrator and open the “_key.json” file.
You will see a field in the contents called “
appkey". Add the letter "X" to the key. The "X" must be added at the end of the key, and you must make sure the "X" is inside the speech marks wrapping the key. For example, if the key is this:Then it should look like this after you add the “X”:
Make sure to save the changes to the file.
Make sure that the file is still “.json” and not changed to “.txt”.
Return to the Windows Services control panel and restart the CloudConnector service.
The service should restart successfully and show “Running” as the status.
10. Reply to the support ticket from ConnectMyApps and confirm that “X” has been added to the key.
11. Wait for ConnectMyApps to reply and confirm the issue is resolved.
After you have completed these steps, please reply to the email you received, or contact support@connectmyapps.com
The last steps will be completed on our side.
19.12.2023