19.12.2023 - We’ve made note of the issue and presented this potential solution.

20.12.2023 - Issue still persists for some customers. We are investigating the cause and a potential fix.

19.12.2023

Overview

We are currently facing an issue where the CloudConnector is not able to connect to our Azure Relay service. This results in us not being able to connector to the CloudConnector. The issue seems to be related to the current key the CloudConnector uses to connect with. We are investigating the root cause, but have the following solution: 

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The last steps will be completed on our side.

19.12.2023