ConnectMyApps Help Center
  1. ConnectMyApps Help Center
  2. ConnectMyApps Support

Licensing and billing questions

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"472a6399db47edffc0acbeefa147508624e8b237_lout","branding":{"id":"2","key":"support","name":"ConnectMyApps Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1280b5","headerLinkHoverBGColor":"#1280b5","headerBadgeColor":"#1280b5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1143b550-00df-4418-b146-0fa2f8cc8f58/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTg2NWQzNS0wYmQxLTRmYmItYjE1Ni04MzMyYzAzNmVjYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExNDNiNTUwLTAwZGYtNDQxOC1iMTQ2LTBmYTJmOGNjOGY1OCI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDE3NjQsIm5iZiI6MTc1MjEwMTE2NH0.BC5beaQhOojCAvdmyfYcCxtl9xw7JCqqVz6wRtp5Dwg&client=e1865d35-0bd1-4fbb-b156-8332c036eca2&mode=fit","logoId":"1143b550-00df-4418-b146-0fa2f8cc8f58","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ConnectMyApps Help Center","userInitialAnnouncementHeader":"Hours of operation","userInitialAnnouncementMessageWiki":"<p>Mon-Fri: 09:00 to 17:00</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ConnectMyApps Help Center","announcementHeader":"Hours of operation","announcementMessage":"Mon-Fri: 09:00 to 17:00","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8fb1a7ef-4470-446d-b745-d26c0e31c659/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTg2NWQzNS0wYmQxLTRmYmItYjE1Ni04MzMyYzAzNmVjYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmYjFhN2VmLTQ0NzAtNDQ2ZC1iNzQ1LWQyNmMwZTMxYzY1OSI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDE3NjQsIm5iZiI6MTc1MjEwMTE2NH0.wg6vPrQyCRDLb1iAGQdjotLSR7sm5pUHAxobGhxrfLE&client=e1865d35-0bd1-4fbb-b156-8332c036eca2&height=300&mode=fit","bannerMediaApiFileId":"8fb1a7ef-4470-446d-b745-d26c0e31c659","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"support","projectId":10046,"serviceDeskId":2,"name":"ConnectMyApps Support","description":"<p>Welcome! You can raise a request for ConnectMyApps Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"17","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://connectmyapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"16","name":"Technical support","descriptionHtml":"<p>To help us provide the best possible support, please provide a detailed description of your issue. Include any relevant screenshots and error messages. This will help us to better understand your needs and provide you with a more timely and accurate response.</p>\n<p>You can add others as Request Participants (CC) after creating the ticket.</p>\n<p>Thank you for your cooperation.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://connectmyapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://connectmyapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[16,17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ab7ece7-4f95-3c19-a542-b86a26694453","appLinkName":"System Confluence","appLinkUrl":"https://connectmyapps.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"ConnectMyApps Support","spaceUrl":"https://connectmyapps.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"CMA","serviceDeskId":2,"kbLinkDomainURLs":["https://connectmyapps.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTg2NWQzNS0wYmQxLTRmYmItYjE1Ni04MzMyYzAzNmVjYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDIzNjQsIm5iZiI6MTc1MjEwMTE2NH0.eaRiib39SjwCWCkkYoXtYgZlQ8B80pmTWcPFoVATQBI","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"e1865d35-0bd1-4fbb-b156-8332c036eca2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":17,"projectId":10046,"issueType":{"id":"10092","name":"Support"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://connectmyapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/17","calendarParams":{"firstDay":0,"date":"2025-07-10T00:46:05+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ab7ece7-4f95-3c19-a542-b86a26694453","appLinkName":"System Confluence","appLinkUrl":"https://connectmyapps.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"ConnectMyApps Support","spaceUrl":"https://connectmyapps.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"CMA","serviceDeskId":2,"kbLinkDomainURLs":["https://connectmyapps.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTg2NWQzNS0wYmQxLTRmYmItYjE1Ni04MzMyYzAzNmVjYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDIzNjUsIm5iZiI6MTc1MjEwMTE2NX0.ufyUmcfXewFrNGurx-hwnOBRyDtJcylZFm484wQGx6Q","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"e1865d35-0bd1-4fbb-b156-8332c036eca2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=connectmyapps","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"472a6399db47edffc0acbeefa147508624e8b237_lout","baseUrl":"https://connectmyapps.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://connectmyapps.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e1865d35-0bd1-4fbb-b156-8332c036eca2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6ae5e1482d2f4c73b3172270edebc6be","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}